We will happily accept returns within 30 days from delivery and you can receive a refund or exchange. You can return your My Horse Tack LLC product for the following reasons;
- Looks different to image on the website
- Poor quality / Faulty on arrival
- Incorrect item received
All items must be in original, unused condition including the retail packaging.
You will need to pay for the return shipping. Once we have received the returned product and all conditions have been met, we will refund the purchase price of the item. If you opted for an exchange, a new item will be shipped to you. If you opted for a refund, credit will automatically be applied to your credit card or original method of payment, within at least 15 business days.
If you would like to lodge a 30 day return, please email firstname.lastname@example.org with the following information:
- Order number
- Reason why you want to return the item
- Pictures of the item indicating the issues
- Indicate if you want an exchange or refund
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.